Day 2/8 FAQ’s

A booking code is a unique reference code, which is required for UK government passenger locator forms.

Test to release / Day 5 FAQ’s

For the latest government guidance on Test-to-Release please click here

General FAQ’s

Sample collection kit orders are despatched Monday – Saturday.

We recommend you place your order well in advance of when you need it.

Once your order has been accepted by Church Pharmacy an order confirmation email will be sent out to the email address used at time of order placement.

Orders cannot be amended or cancelled once the order has been accepted by Church Pharmacy.

Expected delivery is 2-4 working days once order confirmation is sent. The arrival date recorded as part of the ordering process has no impact on delivery schedule except for Day 5 (Test to release) orders.

For Day 5 (test to release) orders, theses will only be shipped prior to day 5 of quarantine for arrival on Day 5, as per government testing guidelines.

When the products you ordered despatch, an email and/or text message will be sent out by the courier to confirm delivery schedule. If there are any changes regarding delivery, it is the customers responsibility to communicate with the courier once courier has taken receipt of the order.

Once the order is with the courier all delivery queries must be directed to the courier, using the contact information provided in the email/ text communication at despatch.